Privacy Policy

1. General Information

We attach great importance to the protection of your personal data. Your personal information is treated confidentially and in accordance with applicable data protection regulations, particularly the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

This privacy policy explains what data we collect, how it is used, and what your rights are.

Controller of data processing on this website:

Practs.de

2. Collection and Use of Personal Data

We collect and process personal data only to the extent necessary to fulfill orders, provide customer service, and ensure the proper functioning of our website.

The personal data we may collect includes:

  • Name, address, and contact details
  • Email address and phone number (for communication and delivery notifications)
  • Payment and billing information
  • Delivery address
  • Device and browser information (automatically collected for security and operational reasons)

We use this data exclusively to process your order, respond to your inquiries, and improve your shopping experience.

3. Purpose and Legal Basis of Processing

Your data is processed for the following purposes:

  • Processing and delivering your orders
  • Managing refunds, returns, and warranty claims
  • Responding to your inquiries and providing customer service
  • Complying with legal and tax obligations
  • Improving and maintaining the functionality of our website

Processing is based on:

  • Art. 6, para. 1, point b of the GDPR – performance of a contract
  • Art. 6, para. 1, point c of the GDPR – compliance with a legal obligation
  • Art. 6, para. 1, point f of the GDPR – legitimate interests (e.g., service improvement, fraud prevention)
  • Art. 6, para. 1, point a of the GDPR – consent (e.g., for marketing or newsletters)

4. Data Transfer

Your personal data is only transferred to third parties when necessary for order fulfillment or compliance with contractual obligations. This includes, for example:

  • Delivery and logistics partners for shipping your order
  • Payment service providers for secure payment processing
  • Service providers who contribute to the operation of our website and are subject to strict confidentiality agreements

Your data is never sold or shared with third parties without permission.

5. Payment and Data Security

All transactions are processed using secure encryption technologies to protect your information during transmission.

We implement appropriate technical and organizational measures to protect your data from unauthorized access, alteration, disclosure, or loss.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to ensure the proper functioning of our website and to improve the user experience. Cookies are small files stored on your device that allow us to recognize you on subsequent visits.

You can manage or disable cookies in your browser settings. Please note that some website features may not work correctly if cookies are disabled.

7. Data Retention

We retain your personal data only for as long as necessary to achieve the purposes mentioned above or in accordance with legal obligations (e.g., according to tax and commercial regulations).

Order-related data is generally retained for a maximum of 10 years in accordance with legal requirements in Germany.

8. Your Rights

In accordance with the GDPR, you have the following rights regarding your personal data:

  • Right to access your stored data
  • Right to rectification of inaccurate or incomplete data
  • Right to erasure ("right to be forgotten")
  • Right to restriction of processing
  • Right to data portability
  • Right to object to certain data processing

To exercise any of these rights, please contact us at info@practs.de.

9. Changes to this Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The most recent version is always available on our website.